• No Refunds: All sales are final. We do not offer refunds.

• Exchanges: Exchanges are available within 48 hours of receiving your order. Items must be unworn, in their original packaging, and in the same condition as received.

• Exclusions: Our exchange policy does not apply to custom-made or special orders, which are considered final sale.

• Shipping Costs: Customers are responsible for all shipping fees associated with exchanges.

If you have any questions regarding your order or eligibility for an exchange, please contact us directly at our email.

Thank you for asking! Please note that we do not carry gold-plated items. Every piece in our collection is crafted exclusively from solid 14K, 18K, or 21K gold. Each item is carefully selected and inspected to ensure guaranteed authenticity, exceptional quality, and lasting value — allowing you to wear your jewelry with complete confidence

Of course! As soon as you place your order, we’ll send you a confirmation email with your order number and receipt. Once your package ships, you’ll get another email with your tracking number so you can follow your jewelry’s journey right to your door.

Yes. For any inquiries regarding custom-made pieces or items not listed on our website, please email us directly. Be sure to include a photo or reference of the design you have in mind, the gold karat you prefer, and the specific type of jewelry (necklace, ring, bracelet, etc.). Our team will review your request and get back to you with more details.